Privacy Policy

1. Introduction

FrameForged, operated by Strickland Services Group LLC (“we,” “us,” or “our”), is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and services at frameforged.com.

2. Information We Collect

Account Information

• Email address
• Name (optional)
• Google account profile data (if using Google sign-in)
• Password (stored as a secure hash, never in plain text)

Order Information

• Shipping address
• Payment information (processed by Stripe; we do not store card numbers)
• Order history and transaction records

Usage Information

• Text prompts submitted for image generation
• Generated images and metadata
• Credit balance and transaction history
• Browser type, IP address, and device information

3. How We Use Your Information

• To provide and maintain the Service
• To process and fulfill print orders
• To manage your account and credits
• To send transactional emails (order confirmations, shipping updates)
• To improve the Service and user experience
• To detect and prevent fraud or abuse
• To comply with legal obligations

4. Third-Party Services

We share necessary information with the following service providers:

• Stripe — payment processing (subject to Stripe's Privacy Policy)
• Prodigi — print fulfillment and shipping (receives your shipping address and artwork)
• fal.ai — AI image generation (receives your text prompts)
• Cloudflare — image storage and content delivery
• Google — authentication (if using Google sign-in)
• Sentry — error monitoring (receives anonymized technical data)
• Resend — transactional email delivery

5. Data Storage & Security

Your data is stored on secure servers hosted by Railway (backend) and Vercel (frontend). Passwords are hashed using bcrypt. All data transmission is encrypted via TLS/SSL. We implement industry-standard security measures including rate limiting, input validation, and structured logging.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Export your generated images
• Opt out of non-essential communications

To exercise these rights, contact us at support@frameforged.com

7. Cookies

We use minimal cookies and local storage for authentication (JWT tokens) and shopping cart persistence. We do not use third-party tracking cookies or advertising trackers.

8. Children's Privacy

The Service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify registered users of material changes via email and update the “Last updated” date.

10. Contact

For privacy-related questions or requests, contact us at support@frameforged.com

Strickland Services Group LLC
Tallahassee, Florida